Whenever we send out a delivery we include a tracking link so that you can follow its progress (it takes 6 hours after despatch before it will show on the delivery company's website)

Here are the links to all the delivery companies we use so you can track your order

Interlink (UK Mainland Orders)

DPD (Saturday Deliveries usually)

Royal Mail (Highlands and Islands, Northern Ireland and Eire plus rest of the world)

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.

Our Warehouse team works around the clock so you could receive the email in the day or the night.

From there it should be delivered within the timescale we advertise. If your order is trackable you can check it's progress by logging into your account HERE.

It has come to our attention that Paypal are blocking details being passed back to us when people pay by Paypal (This does not happen when you pay by credit card)

WThis stops our system registering you correctly so you won't be able to log back in. We're working with Paypal to sort this problem out and we do apologise.

Even if you have paid by Paypal, once your order is despatched you will receive an email from us with the order tracking details

We want all our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know straight away by contacting our Customer Care Team.

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.

Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.

If you have received an incorrect item in your order, let us know straight away by contacting our Customer Care Team. They will try and sort it out for you as soon as we can.

Sometimes we don't send everything you've ordered at the same time, so first of all, check your dispatch emails to see if any of your items will be arriving separately.

If your order has been sent separately then the delivery note will only state which items should be in that part of your order.

Please check the delivery notes from each part of your order to make sure you are not missing anything.

If something is missing then please get in touch with Customer Care.

We know how frustrating it can be when you have your heart set on an item and you go to buy it but it’s out of stock.

However, some of our most popular products will run out very quickly so you do need to be quick and get it before someone else does. As we try to keep our products fresh, we add dozens of new items every week so you might just find something similar to the one you were looking for.

Try browsing through our departments at the top of the web-page and then refine the type of item you are looking for by clicking on each of the sub-sections.

Alternatively, you can type in the product into our search facility [top right of the Website] and we will find you everything related to your specific search.

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, garments recieved after the 14 will be entitled to an exchange to the value of the garment returned. Please note: The item is your responsibility until it reaches us. For your own piece of mind, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery, please note refund will be processed within 7 days of our reciept.

Customer Returns Department
Unit 34
Wellington Employment Park
Dunes Way
Liverpool
L5 9RJ

We will only refund the card from which the original payment was made.

*When trying on items of clothing, please ensure that you are not wearing perfume / or deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed or the item is soiled. The item must be returned with the completed form on the back of your delivery note.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as we can.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

If you receive the wrong item or something is missing from your order then send us an email to customer.service@Paprikafashion.co.uk and we will sort it out for you. We will need to know your order number and the specific problem. If you have been sent the wrong item, please let us know the style code of the item we have sent you. If something is missing and there are multiple items on the order, please let us know which item is missing.

You can find our complete returns policy here.

Don't worry if you’ve lost your returns note, click on the below link to access the form and follow the instructions at the top of the note. Don’t forget to include this with your parcel when you return your goods!

We will usually refund you what you paid for the goods but not the delivery charge expect in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty.

We are really sorry if we made a mistake when processing your request!

If you were expecting a replacement and got a refund instead, this maybe because we were unable to exchange the item for what you wanted. In this instance we would automatically issue you with a refund so you have the choice to purchase whatever goods you want instead.

If you were expecting a refund and we sent you replacement goods, please get in touch with our Customer Care Team so we can sort it out for you.

When you place an order with us our website requires you to enter an email address. It uses this address for all further communicaion. One of the most common reasons for this that your email software is marking emails from us as junk mail, and are sending them to your spam folder. If you check this folder then you may find the email there. You can also log into your account and check the progress of your order and also update your email address.

As soon as you place an order with us the status is set to 'Processing'. It will remain in this status until the order is shipped at which point it will change to 'Complete'. If you see any other status when you log into your account, please contact us

If you need to contact our delivery company you can call them on 0844 824 0550 (local rate). If you have the consignment number (from the email we will have sent) then they will be able to look up your order more quickly. They can then organise to re-deliver the parcel on a week-day that is convenient to you. If you live on the UK Mainland then they will email you in the morning of your delivery with a one-hour delivery window so you don't have to wait in all day.

As soon as your return has been processed by our warehouse, we'll email you to let you know.

In the unlikely event that you don't receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as we can.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

Paprika is stocked in most New Look stores.

As an online retailer, we want our customers to have a fantastic experience when buying goods and we try to give the information upfront that will help most customers answer any questions that might arise.

We believe that if a customer has a problem the most important thing is to resolve it quickly and if possible, at the first time of trying. If you've not found the answer to your question then please contact us and we will answer your question as quickly as possible